1 Watch the video and put the words into the gaps in the text.
- Hello. My name is Edward Green. I (1)____ to speak to Mr. Smith,
please.
- I am sorry but Mr. Smith is not (2)____.
- OK. I’ll bring back. Does Mr. Smith have a (3)_____?
- I’m sorry but the (4)_____ is confidential.
- OK. (5)______.
- It’s very difficult to speak to Mr. Smith.
- Yes, I know.
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available
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Thank you
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direct line
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would like
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number
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-Good morning. RUYJ Advertising.
- Good morning. (6)_____ Don Bradley. Can I talk to Phil Watson,
please?
- What (7)_____ are you from, please?
- Binary systems.
- I’ll put you (8)____.
- Phil Watson’s (9)_____.
- Good (10)____. Can I talk to Phil, please?
- Can I ask (11)____, please?
- Don Bradley from Binary
systems.
- Well, Mr. Bradley, I’m afraid Phil’s not in the office (12)____. Can
I (13)____ or would you like to ring him on his mobile phone?
- I’ll try his mobile. Can I have the number, please?
- 080254377
- Just let me check that: 08 02 543 77.
- (14)____.
- Thanks.
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company
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morning
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through
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at the moment
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That’s it
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This is
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take your message
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phone
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who’s calling
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Hello. Phil Watson.
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Hello, Phil. This is Don Bradley.
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Hello, Don.
Sorry to (15)___ you waiting. (16)_____
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I’m fine
thanks. Can we meet? We have a new product and I want you to see it.
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How are you?
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keep
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Hello. Mr. Smith’s office.
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Hello. My name is Edward Green from Bibery Systems.
I (17)____ earlier. I would like to (18)____ to Mr. Smith, please.
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I’m afraid Mr. Smith isn’t in the office at the
moment. Can I ask (19)____?
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It is very important. I (20)___ Bibery Systems,
we’ve got a new product and I want Mr. Smith to see it.
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Please send the
product (21)____ by mail, Mr. Green.
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I would like Mr. Smith to see the product and would
like to talk to Mr. Smith (22)____. (23)_____
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You could try (24)_____ this afternoon.
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Thank you. Goodbye.
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what it is about
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speak
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When is a good time to call?
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represent
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rang
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ringing
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direct
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specifications
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